Contact Support

Need help with your onward ticket? Our support team is here to assist you with any questions about your flight itinerary, order status, or general inquiries. We typically respond within 24 hours during business days.

For quick answers, check out our comprehensive guide which covers the most common questions about onward tickets.

Common Questions

How long does support take to respond?

Our team typically responds within 24 hours during business days (Monday-Friday). For urgent matters regarding active bookings, we prioritize responses within a few hours.

What information should I include?

Please include your order ID if you have one, and provide specific details about your issue or question. The more information you provide, the faster we can help resolve your concern.

Can I get a refund?

Refund policies are outlined in our Terms and Conditions. Contact us with your order details to discuss your specific situation.

How do I access my ticket?

Your ticket is emailed to you immediately after purchase. Check your inbox (and spam folder) for an email from OnwardTicket.global with your PDF attachment. You can also access it from your order confirmation page.